Network Support Technician

  • Washington, United States

Network Support Technician

Job description

Title:Network Support Technician

Location: Washington DC


Job Summary:

The NOC is currently seeking a talented Tier I Video Teleconferencing (VTC) Administrator with an active TS/SCI clearance to provide monitoring; maintenance; and support of video communications networks for the Mid-shift. The successful candidate will be responsible for providing Tier I level resolution and customer support to scheduled or active; video teleconferences (VTCs). The candidate will also be responsible to provide VTC outage documentation utilizing customer provided Incident Tracking software. The main tools utilized in this role include: VC Wizard VTC scheduling software; SharePoint; Support Web Incident Tracking System; Tandberg Management System (TMS) and other VTC support tools as needed.



Skill Requirements:

⦁ Knowledge with Video Teleconferencing (VTC) service and support to include scheduling; monitoring; administrative support and technical assistance to Video Teleconference customers.

⦁ Manage the Video Networks for resource availability and conflicts.

⦁ Ensure compliance with VTC network security policies and procedures.

⦁ Possess understanding of H323 Protocol Stack.

⦁ Comprehensive knowledge of network topology; along with VTC network hardware and software tools listed above.

⦁ Knowledge of operating systems and applications as they pertain to the VTC environment.

⦁ Interface with vendors to ensure proper performance of tools and software packages.

⦁ Process Authorized Service Interruptions (ASI's) as directed by GDIT Management.

⦁ Provide After Action Reports (AARs) for Problem Management resolution.

⦁ Participates in special projects as required by GDIT Management.

Key Competencies:

⦁ Interpersonal Skills

⦁ Communication skills - verbal and written

⦁ Listening skills

⦁ Problem analysis and problem solving

⦁ Attention to detail and accuracy

⦁ Customer Service orientation

⦁ Adaptability

⦁ Ability to work independently within a Team Concept

⦁ Ability to multitask in a stressful environment



Education Degree from an Accredited Institute in an Area Applicable to the Position

⦁ HS/GED + 9 years

⦁ Associates Degree + 7 years

⦁ Bachelor’s Degree + 5 years

⦁ Master’s Degree + 3 years

⦁ PhD + 1 years


Other Skills:

⦁ Performs installation, maintenance and repair of telecommunications systems.

⦁ Performs routine tasks involved in the installation, maintenance and repair of voice, data and wireless communications systems.

⦁ Participates in the maintenance of telecommunications equipment and the installation, rearrangement, and removal of equipment and associated wiring.

⦁ Participates in the testing, location, and repair of equipment problems associated with trouble calls and performs routine maintenance.

⦁ Maintains current knowledge of relevant technologies as assigned.

⦁ Participates in special projects as required