Title:Network Support Technician
Location: Washington DC
The NOC is currently seeking a talented Tier I Video Teleconferencing (VTC) Administrator with an active TS/SCI clearance to provide monitoring; maintenance; and support of video communications networks for the Mid-shift. The successful candidate will be responsible for providing Tier I level resolution and customer support to scheduled or active; video teleconferences (VTCs). The candidate will also be responsible to provide VTC outage documentation utilizing customer provided Incident Tracking software. The main tools utilized in this role include: VC Wizard VTC scheduling software; SharePoint; Support Web Incident Tracking System; Tandberg Management System (TMS) and other VTC support tools as needed.
⦁ Knowledge with Video Teleconferencing (VTC) service and support to include scheduling; monitoring; administrative support and technical assistance to Video Teleconference customers.
⦁ Manage the Video Networks for resource availability and conflicts.
⦁ Ensure compliance with VTC network security policies and procedures.
⦁ Possess understanding of H323 Protocol Stack.
⦁ Comprehensive knowledge of network topology; along with VTC network hardware and software tools listed above.
⦁ Knowledge of operating systems and applications as they pertain to the VTC environment.
⦁ Interface with vendors to ensure proper performance of tools and software packages.
⦁ Process Authorized Service Interruptions (ASI's) as directed by GDIT Management.
⦁ Provide After Action Reports (AARs) for Problem Management resolution.
⦁ Participates in special projects as required by GDIT Management.
⦁ Interpersonal Skills
⦁ Communication skills - verbal and written
⦁ Listening skills
⦁ Problem analysis and problem solving
⦁ Attention to detail and accuracy
⦁ Customer Service orientation
⦁ Ability to work independently within a Team Concept
⦁ Ability to multitask in a stressful environment
EDUCATION AND EXPERIENCE REQUIREMENT:
Education Degree from an Accredited Institute in an Area Applicable to the Position
⦁ HS/GED + 9 years
⦁ Associates Degree + 7 years
⦁ Bachelor’s Degree + 5 years
⦁ Master’s Degree + 3 years
⦁ PhD + 1 years
⦁ Performs installation, maintenance and repair of telecommunications systems.
⦁ Performs routine tasks involved in the installation, maintenance and repair of voice, data and wireless communications systems.
⦁ Participates in the maintenance of telecommunications equipment and the installation, rearrangement, and removal of equipment and associated wiring.
⦁ Participates in the testing, location, and repair of equipment problems associated with trouble calls and performs routine maintenance.
⦁ Maintains current knowledge of relevant technologies as assigned.
⦁ Participates in special projects as required